STORE POLICY
STORE POLICY
NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
NO CHANGES may be made once an order has been placed.
NO CHANGES may be made once an order has been placed.
RETURNS
RETURNS
Items purchased from HRTG1619.com are eligible for store credit within 7 days of delivery receipt.
Items purchased from HRTG1619.com are eligible for store credit within 7 days of delivery receipt.
Discounted items marked FINAL SALE are not eligible for exchange or store credit.
Discounted items marked FINAL SALE are not eligible for exchange or store credit.
Customers are responsible for return shipping.
Customers are responsible for return shipping.
Please email contact@hrtg1619.com to start the return process. Customer Service will work with you ensure accurate details are provided for your satisfaction.
Please email contact@hrtg1619.com to start the return process. Customer Service will work with you ensure accurate details are provided for your satisfaction.
Please use email for CREDITs & EXCHANGEs.
Please use email for CREDITs & EXCHANGEs.
Please be sure to include your cash app code when contacting us is for returns.
Please be sure to include your cash app code when contacting us is for returns.
CONDITIONS
CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
TOPS and SETS
TOPS and SETS
Please be careful of makeup or deodorant and other skin care products rubbing off on the garment.
Please be careful of makeup or deodorant and other skin care products rubbing off on the garment.
Stained items will not be accepted.
Stained items will not be accepted.
RETURNS RECEIVED
RETURNS RECEIVED
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 4-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 4-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
DAMAGED ITEMS
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately by sending an email to: contact@hrtg1619.com and subject DAMAGED MERCHANDISE. Send as much detail explaining your issue. A picture is preferred.
If you receive an item that is damaged, please contact customer service immediately by sending an email to: contact@hrtg1619.com and subject DAMAGED MERCHANDISE. Send as much detail explaining your issue. A picture is preferred.